Privacy Policy

Last Updated: December 5, 2025

This Privacy Policy describes how BioHealing USA (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently.

Information We Collect

Information You Provide Directly

When you interact with our website, we may collect personal information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Order details and purchase history
• Customer service communications
• b. Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies
• Pages viewed and time spent on the site
• Referring website or source

Information from Third Parties

• We may receive information from:
• Payment processors (e.g., Shopify Payments, PayPal)
• Advertising platforms (e.g., Google, Meta)
• Analytics services

How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Manage payments and prevent fraud
• Provide customer support
• Communicate order updates and important notices
• Improve website performance and user experience
• Personalize marketing and advertising
• Comply with legal and regulatory obligations
• We do not sell your personal information.

Sharing Your Information

We may share your information with trusted third parties, including:

• Shopify – our e-commerce hosting platform
• Payment processors – to securely manage payments
• Shipping carriers – to deliver your order
• Analytics providers – to better understand site performance
• Marketing and advertising services – for targeted promotions
• Law enforcement – if required to comply with legal obligations

All third-party partners are required to protect your information and use it only for the services they provide.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Remember your preferences
• Enable essential site features
• Analyze website performance
• Provide personalized advertising
• You may choose to disable cookies through your browser settings; however, doing so may affect site functionality.

Data Storage and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

All payment information is encrypted and processed through secure third-party payment providers.

While we take every reasonable step to safeguard your data, no transmission over the internet is guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you

• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications
• Restrict or object to certain processing activities
• Request a copy of your data
• To exercise any of these rights, contact us at biohealingusa@gmail.com.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill orders
• Comply with legal and tax requirements
• Resolve disputes
• Maintain business records

When data is no longer required, we securely dispose of it.

Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites and encourage you to read their privacy policies.

Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

Your continued use of our website signifies your acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, the data we hold, or your rights, please contact us:

Email: biohealingusa@gmail.com
Business Name: BioHealing USA