Shipping Policy

Last Updated: 05-DEC-2025

At BioHealing USA, we aim to deliver your order quickly, safely, and reliably.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

United States:

• Standard Shipping: 5–10 business days
• Priority Shipping: 3–5 business days

International:

• Standard Shipping: 7–21 business days (may vary depending on customs and local regulations)

Shipping Costs

Shipping fees are calculated at checkout based on your location and package weight.
Free shipping promotions may be offered from time to time.

Tracking

You will receive a tracking number once your order ships.
If you do not receive tracking information within 3 days, please contact us at biohealingusa@gmail.com.

Customs & Duties (International Orders)

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate.
BioHealing USA is not responsible for packages lost or delayed due to incorrect information.

Lost or Stolen Packages

If your package is marked delivered but not received:

• Check with neighbors or building management
• Contact your local courier
• Reach out to us for assistance
• We will support you, but we cannot guarantee refunds for stolen packages after delivery.

Support

For any shipping questions, contact us at:
Email: biohealingusa@gmail.com